Get Started - Counseling

Here's what happens next

We want to make this as clear and simple as possible. Here's the actual process from start to first session.

The Real Process

No surprises. Here's exactly what to expect.

1

Create Your Client Portal

Before we can match you with a counselor, you'll need to set up a secure client portal. This is where you'll manage appointments, complete intake forms, and communicate with your counselor.

You'll need:

Valid ID or driver's license
Insurance information (if applicable)
Emergency contact details
Medical history and current medications

⏱ Takes about 15-20 minutes

2

Complete Intake Forms

Once your portal is set up, you'll complete a confidential intake assessment. This helps us understand your situation and match you with the right counselor.

What we'll ask about:

What brings you to counseling
Your mental health history
Current symptoms or challenges
Your goals for counseling
Preferred counselor gender/specialty (if any)

⏱ Takes about 20-30 minutes

3

We Match You With a Counselor

Our team reviews your intake and matches you with a licensed counselor who's the best fit for your needs. We'll reach out within 48 hours with your counselor assignment and next steps.

⏱ Within 2 business days

4

Schedule Your First Session

Once matched, you'll receive a link to schedule your first appointment directly with your counselor. Sessions are available in-person or via secure video.

First session will cover:

Getting to know you and your story
Setting goals for counseling
Establishing a treatment plan
Answering any questions you have

⏱ Typically within 1-2 weeks of matching

Common Questions

Do I need insurance?

No. We accept insurance but also offer sliding scale fees for those without coverage.

Is this really confidential?

Yes. All information is protected by HIPAA and stored securely in your client portal.

What if I don't connect with my counselor?

We can reassign you. Finding the right fit is important, and we want you to feel comfortable.

How long does counseling take?

It varies by person and situation. Some see progress in weeks, others work with us for months or longer.

Still have questions?

Email us at [email protected] or call (512) 555-0100

Ready to take the first step?

Click below to create your client portal and begin the process.

Create Client Portal →